ServSafe Canada Food Handler
WebCam Exam Proctoring FAQs

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What will I need to start my exam?

On the day of your exam, you will need the following items:

  • Government-issued photo ID (i.e. driver's license, passport, or military ID) or a valid Student school ID
  • Working webcam and microphone
  • Laptop or desktop computer (phones and tablets are not supported)
  • Strong internet connection
  • Private room

What steps should I follow to start my exam?

Please follow the detailed instructions emailed to you by ProctorU. Watch ProctorU's Pre Exam Checklist video so you are fully prepared for your exam session.

What time should I arrive to start my exam?

Login into your ProctorU account about 20 minutes before the scheduled time of your exam.

Where can I find my Exam Access Code?

The email from your order confirmation will contain your Exam Access Code.

If someone gave you an Online Proctoring Exam Access Code, you will need to contact that person directly to retrieve the Exam Access Code, if you have lost your email please contact the Customer Care team at ServSafeInternational@restaurant.org.

What if I fail the ProctorU systems requirement on the day of the exam?

We highly recommend you test your system on the computer you will be using prior to your test day. On your test day if the system check fails, you will get an option to retry. If the system check fails twice, you will be directed to the ProctorU support team for assistance and troubleshooting. Visit ProctorU to learn more about testing your equipment.

What do I do if my exam session with ProctorU is interrupted and I have to reschedule my exam?

If the exam session is interrupted and you are not able to complete your exam due to technical reasons or reasons not related to test taking irregularities an incident log will be created by ProctorU. To receive a replacement Webcam Proctoring Exam Access Code, please contact Customer Care team at ServSafeInternational@restaurant.org. Once you receive the replacement Exam Access Code you can schedule a new exam appointment.

Can I get a refund if my system is not compatible with ProctorU?

No. All purchases of online products, including but not limited to Online Proctoring products are final, nonrefundable, and nonreturnable. Please review our Return Policy for additional information on our return policy.

Are study materials or notes allowed for my exam?

No. Study materials (e.g., books, notes, websites, calculators, etc.) are not allowed while taking the ServSafe Canada Exam.

Can I have food or drink during my exam?

No food or drink are permitted while testing.

What actions are not permitted during my exam?

A list of actions and behaviors not permitted and that will be flagged during an exam can be found on the ProctorU website here. Actions that are not permitted include:

  • Talking aloud: Unless you have an approved accommodation such as vision impairment, talking or whispering aloud during the exam is not permitted.
  • Being out of camera view: Your face, chin to forehead, needs to be in the camera view at all times.
  • Anyone entering your testing area: You may not have anyone else in your testing location with you.
  • Anyone talking to you while you are in your testing area: Additional noises, including other people talking to you, while you are taking your exam are not permitted.
  • Looking off-screen: Your eyes must stay on the screen at all times while testing.
  • Utilizing materials that are not allowed
  • Taking pictures or screenshots of the exam: Taking pictures while in your exam, including screenshots or photos, is not permitted.
  • Copying and pasting any elements of the exam: In most cases, our system will not allow you to copy and paste any content from your exam. Regardless of whether you can or cannot perform this function, our system will capture all events of copy and paste that occur.
  • Utilizing a virtual machine: Virtual machines are detected through the pre-exam system check, and are not permitted.
  • Utilizing a secondary monitor: You may only use one monitor attached to one computer during your exam.

What happens if my action or behavior is flagged by the ProctorU system?

The proctor will intervene upon any actions or behaviors that are not allowed and may need to cancel the exam session.

How do I arrange for exam accommodations for webcam proctoring?

You may request an accommodation by submitting an Exam Accommodation Request Form to the National Restaurant Association (ServSafe) prior to your scheduled exam. This request can take between 5 – 7 days to be approved and must be approved before you take your exam. If you request an accommodation during the exam that is not been pre-approved by ServSafe International/National Restaurant Association, you can request to reschedule your exam and then request an accommodation.

What exams are available for webcam proctoring?

ServSafe Canada Food Handler Online Exam (English and French).

How do assign a webcam proctored Exam Access Code to another person?

You must provide that person with the Exam Access Code from the order confirmation email you received when you purchased the product. Also make sure you provide them with the directions on how to schedule and take the exam that was included in order confirmation email.

What happens if I miss my scheduled exam appointment?

After 15 minutes, your appointment will be automatically cancelled and you will receive an email notification from ProctorU. Once you receive the email notification, you can log back into your ProctorU account to reschedule your exam.

Is there a fee for missing or rescheduling an appointment?

There is no fee for missing or rescheduling an appointment.

What if there is no test appointment available before the date I need to be certified?

Testing appointments are available on a first come, first serve basis. We would suggest you request an extension to the earliest time you found available through ProctorU scheduling.

What if I didn't receive a confirmation email from ProctorU?

If you did not receive a confirmation email from ProctorU:

  • Check your spam folder.
  • Click here to have the confirmation instructions resent. You will need the email address you used when you set-up your ProctorU account.

What are the hours for scheduling and taking a webcam proctored ServSafe Canada Food Handler Exam?

Webcam proctoring through ProcturU is available 24/7.

In what languages is the ServSafe Canada Food Handler Exam offered?

English and French.

How many questions are there on the ServSafe Canada Food Handler Exam?

There are 50 questions on the exam.

What is the passing score for the ServSafe Canada Food Handler Exam

70%

What can I do if I do not pass the ServSafe Canada Food Handler Exam and need to retest?

You can retest only if you did not pass the examination or if your current certification is expiring. You can take the examination three times within 90 days. You will need to purchase a new online Canada Exam Access Code to retake the online exam.

Can I become an online webcam proctor?

No. Online webcam proctors are supplied by ProctorU and not by ServSafe International.

Proctoring of online ServSafe Canada Food Handler Exams not delivered through ProctorU require a proctor that is registered with ServSafe International. The proctor must be physically present during the administration of a ServSafe Canada Food Handler Exam.

I am a registered ServSafe International Proctor, can I do webcam proctoring?

No. ServSafe International registered proctors must be physically present with the examinees while proctoring an exam. Only ProctorU may proctor webcam ServSafe Canada Food Handler Exams.

How do I get my exam results/certificate?

For online exams, results are usually available almost immediately after you submit the exam for grading. You will receive an email notifying you that your score is available. If you pass the exam, you will also be directed to where you can view and print your certificate. Note it can take up to 24 hours for your certificate to become available; you will receive an email once your certificate is available.

For your exam results, click here. If you have questions about your exam, please contact our to Customer Care team at ServSafeInternational@restaurant.org.

What should I do if I fail the exam?

You will need to purchase another online proctored exam and schedule another exam session through ProctorU.

How do I test my equipment to make sure it is compatible with ProctorU?

Click here to test the equipment you plan to use for your exam.

What are the system and/or software requirements to take an exam through ProctorU?

To take the online exam through ProctorU, basic system requirements include:

  • a desktop or laptop computer (PC or Mac)
  • mobile devices such as phones and tablets, and Chrome Books CANNOT be used
  • web camera and microphone
  • strong internet connection
  • For detailed system requirements and to test your system compatibility, click here.

If I have a question, should I contact ServSafe or ProctorU?

For questions regarding purchases, Webcam Proctoring Exam Access Codes, or exam results, please contact the Customer Care team at ServSafeInternational@restaurant.org.

If you have questions about your exam appointment, system requirements or accessing ProctorU the day of your exam, please contact the ProctorU Support team.

What do I do if I select the wrong organization or school when taking the exam?

If the exam has not started, you can do a new search and select a different Organization or School. If the exam has already started or is completed please reach out to our Customer Care team at ServSafeInternational@restaurant.org.

What if I forget my User ID/Password?

To reset your ServSafeInternational.com User ID or password, click here.

To reset your ProctorU password, click here. You will need the email address you used when you set up your account.

Does webcam proctoring through ProctorU meet Canadian Provincial standards?

Yes. the ServSafe Canada Food Handler Exam meets all requirements in all Canadian Provinces.

What are ProctorU's Privacy Policies?

To read ProctorU's Privacy Policy, please visit their website.