ServSafe International™ Food Safety Exams and Certificates
Click on a question to see the answer, or use the 'Hide all' and 'Show all' controls to view all answers.
How to Obtain or Renew a ServSafe International™ Certificate
How do I Obtain a ServSafe International™ Food Safety Certificate?
You must take the ServSafe International™ Food Safety Exam. A registered ServSafe International™ Instructor or Exam Proctor must administer the Exam for you.
The ServSafe International™ Certificate is valid for five years. However, check with local laws and employer standards to determine your requirements.
Recommended study materials:
The ServSafe Essentials® book or the Manager books
and/or the ServSafe® Manager Online Training Course can prepare you for taking the ServSafe International™ Food Safety Exam. Training Course can prepare you for taking the ServSafe International™ Food Safety Exam.
Taking the Certificate Exam:
You must purchase an Exam Answer Sheet or an Exam Access Code for use when taking the Exam. For more information, please see the Help document for Ordering ServSafe International™ Exam Answer Sheets and Exam Access Codes.
Hide
How long is my ServSafe International™ Certificate valid?
The ServSafe International™ Certificate is valid for five years. However, this requirement may vary depending on local requirements, and possibly your own employer's standards. Please follow the most stringent guidelines.
Hide
How do I re-test if I did not pass the Exam?
An examinee may re-test up to 3 times within a 90 day period.
There is only one legitimate reason for an examinee to re-test:
The examinee did not pass the Exam.
To re-take the Exam, contact the individual or group that proctored your initial Exam and tell them that you want to re-take the Exam.
You must purchase an Exam Answer Sheet or an Exam Access Code for use when taking the Exam. For more information, please see the Help document for Ordering ServSafe International™ Exam Answer Sheets and Exam Access Codes.
Hide
How do I renew my ServSafe International™ Food Safety Certificate?
ServSafe International™ Food Safety Course and Exam Administration
Which materials will I need to teach a ServSafe International™ course?
Use ServSafe® Essentials or ServSafe Manager books:
To obtain a basic understanding of food safety information For one- or two- day training formats
Hide
How do I order ServSafe® Essentials, Exam Answer Sheets and/or Exam Access Codes?
To purchase ServSafe® Essentials, Exam Answer Sheets, Exam Access Codes and more ServSafe products visit our Product Catalog.
Hide
How do I order/print Exam Booklets?
What is the format of the Exam questions
All of the Exam questions are multiple choice.
Hide
What do I do if I think something is wrong with the Exam results I received?
How do I receive permission to read the ServSafe International™ Food Safety Exam aloud to an examinee with a documented disability?
How do I obtain a refund if I do not accept the Test Use Agreement?
If you disagree with the terms and conditions of the Test Use Agreement, you are eligible to receive a refund equal to the cost of an unused Exam Answer Sheet or Exam Access Code if you are in compliance with the refund procedures. To receive a refund, please submit the Test Use Agreement Refund Request Form.
Hide
ServSafe International™ Food Safety Exam Results and Appeals
When and how do I receive my Exam results?
Online Exam scores will be available at the conclusion of the Exam. Examinees with a passing score will be able to print their Certificate at this time.
Print Exam scores will be available online three business days after the Exams have been received by National Restaurant Association (NRA) for grading. Receive your score by logging in to the Web site and selecting View Exam Scores. If you do not already have a User ID and Password, you will need to create one at this time.
You may also receive your Exam score from the Exam Proctor.
Hide
What is a passing score?
The ServSafe International™ Food Safety Exam has a passing score of 75% or higher. A score of 75% or higher is obtained by answering 60 or more of the 80 questions correctly.
The ServSafe International™ Country Specific Exams also have a passing score of 75% or higher.
The Canadian exam contains 50 questions and requires a minimum passing score of 70%.
Hide
Who do I contact if I have a question about my Exam results?
Contact your Instructor or Exam Proctor.
Hide
What is the National Restaurant Association (NRA) Appeals Policy and procedure?
Certificates, Revocations and Appeals
How do I Print/Reprint my Certificate?
Log in to View Exam Results. If you do not already have a User ID and Password, you will need to create one at this time.
On the “My Exams” page, find the Exam Session you are looking for in the left-hand column and select “Print Certificate”.
Hide
How do I request a correction or change of information on my Certificate?
What is the Revocation Policy and Procedure?
Any incident perceived to damage the security of the Exam will be investigated by National Restaurant Association (NRA).
During the course of an investigation, NRA has the right to suspend exam scoring, as well as, Exam Proctor and Instructor privileges. Exam Proctors, Course Instructors, Sponsors and Examinees who are notified of an investigation are expected to expediently and honestly cooperate with all requests for information.
NRA reserves the right to revoke an examinees certificate based on any action that compromises the validity, reliability, security, or integrity of NRA Certificate Exam programs. NRA reserves the right to conduct announced or unannounced audits to ServSafe International™ exam sessions and Exam administrations. NRA has the right to issue warnings, probation, or revoke instructor and/or proctor privileges based upon the outcome of an investigation and/or at will.
Submit an Appeal Request Form to NRA.
Hide
National Restaurant Association (NRA) Non-Discrimination Statement/Policy
What is National Restaurant Association’s Non-Discrimination Policy?
National Restaurant Association prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital/family status or any other category protected under applicable law.
Hide
Purchasing
How do I become a SSI purchaser?
Create a New User Registration Profile
Log in with User ID and Password
If you are a U.S. customer and already have an existing profile, contact Servsafeinternational@restaurant.org to
connect your ServSafe International profile to your account.
Hide
How do I purchase materials online?
Select Purchase Products on the left sidebar of the home page to view a list of products available. Select a product language to find available products in that category.
Click the Add to Shopping Cart button next to the product you wish to purchase. If you are not already logged in or need to register with Servsafeinternational.com, you will be prompted to do so.
When you finish adding items to your cart, select Go to Check Out. Price and shipping costs are automatically calculated.
Hide
How do I recieve a confirmation that my order has been placed?
You will receive an automatic confirmation at the time the order is placed and an email confirmation will be sent to your inbox.
Hide
How do I check the status of my order?
How do I return products?
Examine the material you have received as soon as possible. If for any reason you are dissatisfied with your order, please call the National Restaurant Association Service Center first— before products are returned —for a Return Authorization Number specific to your material. Read our Product Return Policy for more information
Hide
Who do I contact if there is an issue with my order?
Course Management
How do I purchase an online course?
Select Purchase Products in the left sidebar of the home page to view a list of products available. Select a product language to find available products in that category.
You may purchase an online course for yourself or others
Hide
Why don't I recieve an email confirmation of my purchase?
How do I access the online courses I have purchase?
You can access the online courses you have purchased by clicking on Take Online Course or Manage Online Courses on the left side of the ServSafe International home page.
Hide
How do I assign courses to students?
You must first purchase the online course in order to assign it. You can assign online courses three ways:
By Email Address
By ServSafe User ID
By creating and giving a student a course key
To assign courses, go to
Take Online Course or
Manage Online Courses on the left of the home page. Click the tab
Assign Course, then select the course that you want to assign by choosing the course next to
Course near the top, then choose your option for assigning the course from
Search my Students.
Hide
What can I do if I need to reassign a course to a student?
If a student has not started a course, you can un-assign it and return it to your pool of course access codes. Go to Take Online Course or Manage Online Courses and click on the Assign Course tab. At the bottom under Assigned Courses select the name of the student under Students that you wish to un-assign. Click the Remove link under Remove Course Access Code. The course access code will return to your available pool of unassigned course access codes.
Hide
How long are unassigned courses available?
Unassigned courses are available for one year from date of purchase.
Hide
How long are the courses available once a student begins the training?
The courses are available for 90 days from the date of first access or launch of the course.
Hide
How do I track courses I have purchased and assigned?
Go to Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom you will see a list of courses you have assigned under the Assigned Courses tab.
Hide
How do I find courses I have purchased but not assigned?
Go to Take Online Course or Manage Online Course and click the Assign Course tab. Click on the course you wish to assign next to Course near the top. Next to Available Licenses you will see a number that tells you how many courses you have available to assign.
Hide
How do I track my student’s progress
Go to Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom click the Assigned Courses tab. Click on the student you wish to track under Students on the left.
You will be able to see the date the course was assigned, the date the course is set to expire, the course status and other information
Hide
How do I create a course report?
Go to Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom click the Assigned Courses tab. Click on Download File to save as an Excel spreadsheet listing your students, their progress and other information.
Hide
How do I view my students’ course post-test scores or exam scores?
For exams that are part of an online course click Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom click the Assigned Courses tab. Click on the student’s name under Students on the left, if they have completed the course you will be able to see their test score.
Proctors and Instructors can view their student’s scores by clicking on View Exam Scores on the left of the main page.
Hide
Website
How do I change my contact information or address on the website?
To update your contact information, or personal information click on My Profile at the top of the website, then click Update Profile.
You can also update you ship to or bill to information when you purchase product on the Billing Information page. To change the ship to address click on Change Recipient in the Ship To area. To update your billing address click on Change "Bill-To" Information in the Bill To area.
Hide
Students
Can I purchase a course for myself?
Click on Purchase Products and select the appropriate language to display the product catalog list of available online courses. You will need to either enter your ServSafeinternational.com User ID and password or create a new user ID by clicking on Login and then clicking Register under new user.
Hide
How do I receive an online course from my program administrator or manager?
If you were assigned a course by email, your Course Access Code will be sent to the email address that the Administrator used to assign you the course.
If you were assigned a course by your ServSafe User ID, your Course Access Code will be sent to the email that is tied to your ServSafe User ID.
You may access a Course by creating a profile or using your existing User ID, then enter Course Access Code to access the Course.
If someone gave you a Course Access Code to take the course and you did not receive it in an email, you will need to contact the person who gave you the Course Access Code.
Hide
What are the technical requirements required to play the course?
System Requirements
Windows:
Microsoft® Windows® XP or higher
Intel® Pentium® 4 1.80 GHz or faster processor (or equivalent)
Internet Explorer® 8, Chrome, Firefox® 6, or higher versions
Mac:
Apple® Mac with Intel processor
Apple Mac OSX v10.5 or higher
Safari 3, Firefox 6, Chrome, or higher versions
General Requirements:
1 GB RAM or more, depending on your operating system
Screen resolution of 1024x768 at 32 bit colour
Sound card with speakers or headphones enabled
Adobe® Reader®
Adobe Flash® Player 10 or higher High speed or broadband internet connection. This course will NOT work with a dial-up connection. Intel and Pentium are registered trademarks of Intel Corp. Explorer, Microsoft, and Windows are registered trademarks of Microsoft Corp. Adobe and Flash are registered trademarks of Adobe Systems, Inc. Macintosh and Safari are registered trademarks of Apple, Inc. Firefox is a registered trademark of the Mozilla Corporation.
Hide
Who do I contact if I experiencing a problem while using the course?
When will my course expire?
The course is available for 90 days from the date of first access or launch of the course.
Hide
How do I take a proctored exam?
Some exams require a proctor to enter a code before the student starts an exam and before the exam is finished and scored.
1) Your proctor will set up print or online exam
2) The proctor will need to be present when you take the exam. You must have a ServSafe International user ID and be logged in to take a proctored exam. You may NOT be logged in with a different person’s login than the person taking the exam and must be logged in so that the exam score is assigned to the person taking the exam.
This document contains a list of proctors who are approved to proctor ServSafe International exams.
Hide
Does a proctor need to be present for all exams?
Not all exams require a proctor. The following exams require a proctor:
ServSafe International 5th Edition Korean, Japanese print exams
ServSafe International simplified Mandarin Chinese online/print exam
ServSafe International 6th Edition online/print exams
ServSafe International U.K. online exam
ServSafe Canadian Food Handler Exam – English
ServSafe Canadian Food Handler Exam – French
Hide
How do I obtain my certificate?
Once you have successfully passed an exam you may print your certificate online by clicking on Print Certificate on the left of the main page. If you took your exam online your certificate will be available within a few minutes after passing the exam. An email will be sent to the email address you provided when you set up your ServSafe International user ID letting you know that your certificate is ready to be printed. For a print exam taken in a class, your score will be available online three business days after the exam has been received by National Restaurant Association for grading. View your score by logging in to the ServSafe International web site and selecting View Exam Scores. If you do not already have a user ID and password, you will need to create one before you can view your score. If you have passed the exam you can print your certificate by clicking on Print Certificate.
You may also receive your Exam score from the Exam Proctor.
Hide
How do I print/reprint my certificate?
Log in to ServSafeInternational.com and click on Print Certificate on the left of the main page. If you do not already have a User ID and Password, you will need to create one before you can view your score and print your certificate.
Hide
My course code does not work, what do I do?
Exams
In what languages are the ServSafe International Exam available?
International Print Exams are available in six languages - English, Columbian Spanish, Korean, Simplified Chinese, Japanese
International Online Exams are available in English, UK English, Spanish and simplified Chinese
For other languages the exams are included with the online courses.
Hide
Are all SSI Exams proctored?
No most course include the exam as part of the course and do not require a proctor.
The exams that require a proctor include:
ServSafe International 5th Edition Korean, Japanese print exams
ServSafe International simplified Mandarin Chinese online/print exam
ServSafe International 6th Edition online/print exams
ServSafe International U.K. online exam
ServSafe Canadian Food Handler Exam – English
ServSafe Canadian Food Handler Exam – French
Hide
The program/system froze during an exam what do I do?
Will my student’s progress be saved ?
Your online course progress is tracked and saved by the system. When you begin the course, the course status is set to “In Progress”, and when the course is completed the status is changed to “Completed”. When you exit the course your progress is saved, when you resume the course you will be returned to where you last left the course.
Hide
How do I obtain a new exam and will I have to pay for it?
If a student fails the ServSafe International Exam they need to purchase a new Answer Sheet or Exam Access Code.
Hide
How do I place a fax or mail order?
How much are shipping and handling charges for my order?
The following shipping and handling charges will be applied to your order:
Handling costs are $12.50 per order.
Add 30% for International orders.
Hide
How do I find a proctor to administer a proctored exam?
Speak with your manager about finding someone to proctor your exam. They will need to be an approved ServSafe International proctor.
This document contains a list of proctors who are approved to proctor ServSafe International exams.
Hide