Please examine the material you have received as soon as possible. If for any reason you are dissatisfied with your order, please first contact National Restaurant Association (NRA) Service Center Department - before products are returned –to receive a Return Authorization Number specific to your material.
Business hours: Monday-Friday 8:00 - 18:30 (United States and Canada Central Standard Time)
Email:ServSafeInternational@restaurant.org
Your Return Authorization Number must be displayed on the outside of all returned merchandise packages for full credit or exchange, and damaged goods returned for replacement.
Please note:
Online Products: All purchases of online products, including but not limited to online courses and online exams are final, nonrefundable, and nonreturnable. Online courses expire after one year from date of purchase or 90 days from date of launch/course completion.
Return Promptly: All product returns must be made within 45 days from the date of invoice.
Custom Material: Custom materials are not returnable.
Condition of Items: All returned products must be in original and resalable condition. All CD's and videos must be returned unopened. If returned products are damaged in any manner, they will be returned to the customer at the customer's expense without an issued credit.
Packing Returns: A copy of the original invoice or packing slip must be included in the first box of a return, and your Return Authorization Number must be displayed on the outside of each box. If you have multiple boxes to return, please mark boxes accordingly (e.g. 1 of 4, 2 of 4, etc.). If other unrelated shipping labels are on the box, please remove or mark them out. Please ship the return in its original packaging, if possible, as this will allow your return to be processed properly.
Use the Correct Address:
Any products returned to an address other than that provided by NRA Service Center Department will cause your credit to be delayed and will result in a $25.00 USD processing fee being charged to your account. Returns to NRA business address or lockbox address are not permitted.
Traceable Shipments: For your own protection, please return product by traceable means (e.g. Federal Express, UPS, DHL, RPS, or Insured/Certified First Class Mail). Unfortunately, if we cannot trace a package sent to our warehouse, we will not be able to issue a credit.
Call-tags: Call-tags (to cover the cost and method of return shipping): will be issued if we commit a fulfillment error. No other call-tags will be placed.
Questions?
If you have any questions or concerns regarding our product return policy, please email our Service Center Department at ServSafeInternational@restaurant.org.